Person-centred support for individuals across West Norfolk with learning disabilities, autism, and any associated conditions

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About Engage Care & Support

Empowering people across West Norfolk to live with confidence, independence, and purpose – with support that feels like family.

Don’t just live life, Engage with it! Want to find out more?

Empowering Lives. Supporting Communities.
Leading in Care.

Our vision.

We envision a world where individuals with additional needs live meaningful, self-directed lives – guided by choice, independence, and the confidence to take positive risks. We’re proud to champion social care as a respected and vital profession.

Our purpose.

To deliver high-quality, person-centred care that protects dignity, promotes wellbeing, and empowers people of all ages to live fulfilling, independent lives.

Our mission.

At Engage Care & Support, care goes beyond support – we empower and enable our service users. Through person-centred planning, active support, and positive behavioural approaches, we create tailored care packages that reflect each individual’s needs, goals, and aspirations. We believe everyone deserves control over their life, and we help make that a reality.

Our values.

  • People before profits
  • Meaningful partnerships with families, professionals, and communities
  • Long-term relationships built on trust and consistency
  • Continuous investment in our services and people

What Makes Us Different.

For the People We Support:

  • Active involvement in choosing and developing their support team
  • Flexible, personalised care—never one-size-fits-all
  • Local staff who understand and reflect their communities
  • Open-door policy for families and representatives
  • Celebrated year-round—with birthday cards, and Easter & Christmas gifts

Meet the Engage Care & Support team.

Rosemarie

Operational Director

Joanna

Team Coordinator

Olli the Owl

Wellbeing Ambassador

We believe everyone deserves the chance to live a life filled with purpose, independence, and possibility. As a warm, family-run organisation, we’ve spent over a decade supporting people across West Norfolk to overcome barriers, build confidence, and make the most of every opportunity.

What makes us different is our deeply rooted commitment to real relationships – many of our team have been with us for over seven years, creating stable, trusted support for the individuals and families we work with. With a friendly, empowering approach at the heart of everything we do, we’re here to help people feel safe, reassured, and genuinely supported to live the life they choose.

What makes Engage Care & Support different?

Why choose us?… Get access to the quality care and support you deserve.

Person-centred care.

Putting people at the heart of everything we do.

At Engage, we recognise that every individual is unique, with their own hopes, dreams, and aspirations. We take the time to listen and work closely with each person, their families, and the professionals who support them. Together, we create tailored care and support that honours their choices and empowers them to live the life that feels right for them.

Training.

Empowering our team to empower others.

At Engage, we’re proud of our bespoke training framework, which empowers our team with the latest knowledge and practical skills. It not only prepares them to navigate the complexities of our sector with confidence but also enables them to deliver compassionate,
person-centred support that truly makes a difference.

Matching staff.

Matching the right support to empower every individual.

Every person is unique, with different needs, goals, and levels of support. That’s why we take an active, person-centred approach—ensuring you have real choice and control over decisions that shape your life, from everyday moments to bigger milestones. We also recognise your right to take acceptable risks, supporting you to grow, explore, and live more independently. To make this possible, we carefully match each individual with the right support workers, building trusting relationships that help you feel understood, supported, and empowered.

Charlotte’s story.

When Charlotte, who has both complex health needs and learning disabilities, finished college, her family faced a difficult reality: there were very few options available to support her future. The only local choice at the time was a day centre designed mainly for older adults and people with dementia.

But Charlotte had her own clear vision of the life she wanted. She dreamed of days filled with simple joys – going shopping, catching a film at the cinema, enjoying holidays and outings, laughing with friends, discovering new things, and learning as much as she could. Most of all, she longed to

live a life that had value and meaning whilst being as independent as possible. Charlotte’s determination and clear sense of what she wanted showed that with the right support, she could lead a rich, fulfilling life on her own terms.

Engage Care & Support is born.

Engage Norfolk was created to give people of all ages with additional needs the chance to shape their own lives and embrace opportunities, including taking acceptable risks. We believe that everyone deserves the right to both make choices whilst receiving expert care and support. Resulting in a service that ensures their safety while empowering them to live their life their way.

Inspired by Charlotte’s vision of living life on her own terms, Engage Norfolk was built on the principles of inclusion, autonomy, and individuality. Our collaborative approach encourages positive risk-taking, celebrates each person’s uniqueness, and meets their needs to the highest standards, helping every individual create a life that truly reflects who they are. And from this vision, something even bigger began to grow…

Engage Care & Support is born.

Engage Norfolk was created to give people of all ages with additional needs the chance to shape their own lives and embrace opportunities, including taking acceptable risks. We believe that everyone deserves the right to both make choices whilst receiving expert care and support. Resulting in a service that ensures their safety while empowering them to live their life their way.

Inspired by Charlotte’s vision of living life on her own terms, Engage Norfolk was built on the principles of inclusion, autonomy, and individuality. Our collaborative approach encourages positive risk-taking, celebrates each person’s uniqueness, and meets their needs to the highest standards, helping every individual create a life that truly reflects who they are. And from this vision, something even bigger began to grow…

Engage Norfolk evolved into Engage Care & Support

Engage Norfolk has grown steadily, expanding both the range of services we offer and the number of people we support. That is why, today, we are called Engage Care & Support, to provide meaningful support and activity opportunities to individuals of all ages across West Norfolk, ensuring services are delivered when and where they are needed. At the heart of everything we do is a commitment to offer just the right level of guidance, helping people maintain, develop, and regain their independence while living life on their own terms.

Engage Care & Support helps children, adults, and older adults, including those with a wide variety of care needs, empowering each person to shape their own life in the way they choose. Alongside our general support, we have developed specialist services for individuals whose complex or specialist needs that traditional services may not always be suitable or available. These include support for neurodivergent individuals, people with Autism, and those living with Dementia.

Get support that works for you!

Don’t just live life, Engage with it!. Click here to find out more.

Got a question? We have the answers.

Couldn’t find what you were looking for? Write to us: hello@engagenorfolk.co.uk

Who is Engage Care & Support for?

We support adults and young people with learning disabilities and/or autism and any associated additional needs they may have, including complex health conditions, and age-related challenges across West Norfolk.

How do you help?

We design and implement high-quality, flexible support plans that place each individual at the heart of everything we do. Whether it's providing a bit of extra help with daily routines, supporting engagement in community activities, or delivering a comprehensive package of care, our services are thoughtfully tailored to meet each person's unique needs, preferences, and goals.

How do i get started?

Our friendly customer support team is here to help from 9:00am to 5:00pm, Monday to Friday. You can reach us by phone at 01553 401200. Alternatively, feel free to email us anytime at hello@engagenorfolk.co.uk or fill out our online contact form. We’ll guide you through your options at your pace.

Is my information kept private?

Absolutely. We are fully compliant with the latest privacy legislation, including the General Data Protection Regulation (GDPR). We ensure that your personal information is handled with the utmost care, confidentiality, and stored securely. If you’d like to learn more about how we protect your data, please don’t hesitate to contact us at hello@engagenorfolk.co.uk.

How do I pay for support?

You can pay privately for our services, however many of our service users use local authority
funding through the Norfolk County Council, (through Day services for Adults) or Short Breaks,
(Funding for children under 18) or any Norfolk County Council personal budget. If you are unsure of where to start, feel free to give us a call on 01553 401200, and we can guide you through all your options.