How it works

We’ve kept our process simple so you can gain access to quality care and support effortlessly.

Don’t just live life, Engage with it! Want to find out more?

Six easy steps towards getting the support you deserve…

We’ve created a simple, supportive approach that makes it easier for anyone – whether a child with learning disabilities or an older adult living with dementia – to access the care they deserve with dignity and confidence.

By keeping things clear, responsive, and personal, we help families navigate our services without overwhelm. Every individual feels valued, understood, and empowered to shape their own journey, with us walking alongside them every step of the way.

Enquire today

Get in touch with the team.

Reach out by phone, email, or our enquiry form – whatever feels easiest. We’ll listen, learn about your situation, and guide you through the first steps with no pressure and no obligation.

A friendly phone call.

We’ll take time to understand your needs, goals, and what a good life looks like for you or your loved one. This is a relaxed, friendly conversation designed to give you space to ask questions and explore what support could look like.

A relaxed in-person chat.

A member of our team will meet you in person to build a fuller picture of your routines, preferences, and aspirations. This helps us shape a support plan that feels natural, comfortable, and truly personal.

Meet your team.

We’ll introduce you to the people who will be working alongside you. We take great care to match individuals with a consistent, well-trained team who understand your needs and make you feel safe, supported, and at ease.

Your support begins.

Once everything is in place, your personalised care plan starts. We work at your pace, focusing on confidence, independence, and meaningful daily living – whether at home, out in the community, or at our hub.

Regular reviews & ongoing support.

Your needs may change, and that’s completely okay. We stay in close contact, reviewing your plan and making adjustments so your support always fits your life. We’re with you for the long run.

What makes Engage Care & Support different?

Compassionate, personalised support that puts you first.

Person-centred care.

We put people – not processes – at the heart of everything we do.

At Engage, we know that no two people are the same. Every individual has their own story, strengths, and goals, and your support should reflect that. We take the time to listen and work closely with you, your family, and relevant professionals to shape bespoke care that respects your choices, celebrates your individuality, and supports you to live life your way.

Training.

Empowering our team, so they can empower you.

Quality support starts with a highly skilled, confident, and compassionate team. Our bespoke training framework ensures every staff member receives in-depth, up-to-date training in learning disability support, autism awareness, positive behaviour reinforcement, safeguarding, and person-centred approaches.

This commitment to excellence means you receive consistent, safe, and truly personalised care from people who understand your needs and know how to support you to thrive.

Matching staff.

Building trusting relationships through the right support match.

Great care only works when it feels right. That’s why we carefully match every individual with support workers who complement their personality, communication style, and support needs. This tailored approach helps build trust, comfort, and long-lasting relationships – the foundations of confident, independent living. We also support positive risk-taking, helping you explore new opportunities, learn new skills, and live as fully and freely as possible, with the right team beside you every step of the way.

Our vision.

We envision a world where individuals with additional needs live meaningful, self-directed lives – guided by choice, independence, and the confidence to take positive risks. We’re proud to champion social care as a respected and vital profession.

Our purpose.

To deliver high-quality, person-centred care that protects dignity, promotes wellbeing, and empowers people of all ages to live fulfilling, independent lives.

Our mission.

At Engage Care & Support, care goes beyond support – we empower and enable our service users. Through person-centred planning, active support, and positive behavioural approaches, we create tailored care packages that reflect each individual’s needs, goals, and aspirations. We believe everyone deserves control over their life, and we help make that a reality.

Our values.

People before profits
Meaningful partnerships with families, professionals, and communities
Long-term relationships built on trust and consistency
Continuous investment in our services and people

What Makes Us Different.

For the People We Support:

Active involvement in choosing and developing their support team
Flexible, personalised care—never one-size-fits-all
Local staff who understand and reflect their communities
Open-door policy for families and representatives
Celebrated year-round—with birthday cards, and Easter & Christmas gifts

Got a question? We have the answers.

Couldn’t find what you were looking for? Write to us: hello@engagenorfolk.co.uk

Who is Engage Care & Support for?

We support adults and young people with learning disabilities and/or autism and any associated additional needs they may have, including complex health conditions, and age-related challenges across West Norfolk.

How do you help?

We design and implement high-quality, flexible support plans that place each individual at the heart of everything we do. Whether it's providing a bit of extra help with daily routines, supporting engagement in community activities, or delivering a comprehensive package of care, our services are thoughtfully tailored to meet each person's unique needs, preferences, and goals.

How do i get started?

Our friendly customer support team is here to help from 9:00am to 5:00pm, Monday to Friday. You can reach us by phone at 01553 401200. Alternatively, feel free to email us anytime at hello@engagenorfolk.co.uk or fill out our online contact form. We’ll guide you through your options at your pace.

Is my information kept private?

Absolutely. We are fully compliant with the latest privacy legislation, including the General Data Protection Regulation (GDPR). We ensure that your personal information is handled with the utmost care, confidentiality, and stored securely. If you’d like to learn more about how we protect your data, please don’t hesitate to contact us at hello@engagenorfolk.co.uk.

How do I pay for support?

You can pay privately for our services, however many of our service users use local authority
funding through the Norfolk County Council, (through Day services for Adults) or Short Breaks,
(Funding for children under 18) or any Norfolk County Council personal budget. If you are unsure of where to start, feel free to give us a call on 01553 401200, and we can guide you through all your options.